Our team of Personal Insurance Professionals is experienced, knowledgeable, and committed to provide exceptional service while providing a comprehensive insurance program to meet your needs. Our team works together and assists our clients by last name. Please note the alpha-split below for your assigned representative.

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Patti Ferron
Personal Insurance Sales

Patti works in our Personal Insurance Division and started her career in the insurance industry in 1978.  She joined ECM in 2000 and holds the CIC & CISR professional designations.

    P: 704-227-3125   |  F: 704-227-1174

Frances Hollingsworth
Account Manager *HO-HY, SN-Z

Frances works in our Personal Lines Division and started her career in the insurance industry in 1967.  She joined ECM as a founding member in 1987.  

    P: (704) 227-3104   |  F: (704) 602-9570

Gloria Jeffries
Personal Insurance Sales

Gloria works in our Personal Insurance Division and started her career in the insurance industry in 1978.  She joined ECM in 2003.

    P: 704-227-3108   |  F: 704-227-1177

Marcella Mayorga
Account Manager

TBD

    P: 704-227-3133   |  F: 704-227-1355

Rosalyn Ryan
Account Manager *BAY-BZ, KEO-KZ, L-NA

Rosalyn works in our Personal Insurance Division and started her career in the insurance industry in 1970.  She joined ECM in 2005 and holds the API professional designation.

    P: 704-602-9584   |  F: 704-602-9585

Susan Taylor
Account Manager *C-G, I-KEN

Susan works in our Personal Insurance Division.  She started her career in the insurance industry in Virginia in 1990.  She joined ECM in 2009. 

    P: 704-227-3110   |  F: 704-602-9572